Q: WHERE CAN YOU SHIP TO?
A: We operate globally and ship worldwide to all major destinations.
Q: WHY CAN’T I TRACK MY PACKAGE?
A: Tracking information is readily available within 5-10 days of shipment, and is trackable on our Order Tracking Page page.
Q: I ORDERED MULTIPLE ITEMS BUT THEY ARRIVED IN DIFFERENT DELIVERIES?
A: Since our suppliers manufacture on demand and we have a large assortment of products not always stocked in the same region, we may ship your items at different times from different fulfillment centers.
Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE?
A: Using your tracking number, you may track your shipment on the order tracking page.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely. We understand the importance of protecting your privacy, and we are committed to maintaining a secure online environment for our users.
Q: DO YOU OFFER REFUNDS?
A: To initiate a return or refund, please contact our customer support team (support@jokethreads.com) outlining the specific reason for the request. We offer evaluation on a case-to-case basis to ensure a fair and satisfactory resolution for our valued customers.
Q: WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?
A: If you have any other questions that are not addressed here. Please contact us and we will get back to you as soon as possible!